Christie CP2000-X Setup Guide Page 57

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Section 5: Troubleshooting
CP2000-X SETUP GUIDE 5-3
020-100034-01 Rev 1. (03/08)
2. Make sure to save any address changes, and re-boot to implement all
changes.
3. IP address shown in TPC Admin menu must match that of the projector.
4. If you still have trouble establishing communications with a projector added
to an existing Ethernet network, the projector’s IP address is likely in conflict
with another address already in use. Contact your network administrator.
Blank screen, no display of cinema image…
1. Confirm all power connections are still OK.
2. Make sure there is no lens cap present.
3. Make sure the douser/shutter is OPEN (button is on TPC Main menu).
4. Make sure there is not a full black test pattern selected for display.
5. Is the correct display file selected? Check the Touch Panel Controller.
6. Is the correct cinema port connected for this display file? Check connections.
Severe motion artifacts…
Most likely there is a synchronization problem with reversed 3/2 pull-down in
60Hz-to-24Hz film-to-digital conversion in your source. The display file needs
correction.
Image appears “squeezed” or vertically stretched into center of
screen
Source data converted from film and “pre-squeezed” for CP2000
’s display
format may require use of the anamorphic lens to regain full “scope” image width
and proper proportions.
No image, just pink snow…
1. Make sure the projector’s lid is not open. In the event it is open, close the lid
and pause or stop the show on the server. Then, press play on the server and
wait several seconds for the projector to receive the set of decryption keys
(from the server). If after 30 seconds the projector doesn’t recover, pause or
stop the show and try playing again. If this doesn’t work, try resetting the
server.
2. Make sure the IP octets for the projector and the server (Eth1 port) match.
3. CineCanvas does not have the correct projector IP address. Check the IP
address of the projector and server and change if necessary. They should
match.
The following troubleshooting entries assume that you are using a 3
rd
-party input
source for displaying alternative “non-cinema” material. As a first step, always
consult the documentation supplied with the external equipment.
5.5 Cinema
Displays
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CAUSE/REMEDY:
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CAUSE / REMEDY:
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CAUSE / REMEDY:
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CAUSE/REMEDY:
5.6 Non-Cinema
Displays
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